We offer free shipping on all Domestic orders totaling $100 or more.

All orders ship within 5-7 business days, pending availability and credit card verification. Once an order has been placed, it can not be adjusted or cancelled.

You will receive an email with tracking information after your order has been shipped. If you do not receive a shipping confirmation email within 3 business days, please contact admin@ordae.com.

Please note, we do not ship on weekends and/or holidays.

No orders are shipped after hours (Office hours: M-F 9 am-5 pm PST), on weekends or on holidays.

We are not responsible once the package is in the hands of the carrier. We will not replace or refund merchandise confirmed as delivered.

If your tracking information shows that your package was delivered, but you can’t find it, please verify the shipping address. Look for a notice of attempted delivery and/or see if someone else accepted the delivery on your behalf. In rare cases, packages may say delivered up to 36 hours prior to arrival.